Privacy Policy

Introduction

tanteluryvos operates with a commitment to protecting your personal information. This policy explains how we handle data when you interact with our budget planning education services. We're based in Australia and comply with the Privacy Act 1988, including the Australian Privacy Principles.

Look, privacy can feel complicated. But here's what matters: we collect only what we need, we protect what we gather, and you maintain control over your information.

Information We Collect

When you engage with our educational programs or reach out through our website, we gather different types of information. Some you provide directly, while other data comes from how you use our platform.

Personal Information You Provide

• Contact Details: Name, email address, phone number, and postal address when you register for programs or contact us
• Educational Background: Current knowledge level, learning goals, and areas of interest in budget planning
• Payment Information: Billing details processed through secure third-party payment providers
• Communication Records: Messages you send us, feedback forms, and support inquiries
• Program Participation Data: Course progress, completion status, and assessment results

Automatically Collected Information

• Technical Data: IP address, browser type, device information, and operating system
• Usage Analytics: Pages visited, time spent on content, navigation patterns, and feature interactions
• Location Information: General geographic location based on IP address
• Cookie Data: Session identifiers and preference settings stored locally

How We Use Your Information

Everything we collect serves a purpose. Here's what we actually do with your data:

Purpose	Details
Program Delivery	Providing access to educational content, tracking progress, and issuing completion certificates
Communication	Sending program updates, responding to inquiries, and sharing relevant educational resources
Platform Improvement	Analyzing usage patterns to enhance content quality and user experience
Security	Protecting against unauthorized access, fraud prevention, and maintaining system integrity
Legal Compliance	Meeting Australian regulatory requirements and responding to lawful requests

We might also use aggregated, anonymized data for research purposes. This means stripping out anything that identifies you personally and looking at broader trends in financial education.

Data Sharing and Third Parties

We work with several service providers who help run our educational platform. Each one has a specific job and limited access to your information.

Service Providers We Use

• Payment Processors: Handle financial transactions securely without us storing your complete card details
• Hosting Services: Store our educational content and platform infrastructure
• Email Platforms: Deliver program communications and updates
• Analytics Tools: Help us understand how people use our resources
• Customer Support Software: Manage inquiries and assistance requests

These providers operate under strict data processing agreements. They can only use your information for the specific services they provide to us.

When We Must Share Information

Sometimes we're legally required to disclose data. This happens when:

• Australian law enforcement agencies issue valid requests
• Court orders or subpoenas require disclosure
• We need to protect the rights, property, or safety of tanteluryvos, our users, or others
• Regulatory bodies request information under Australian financial education regulations

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. And we've tried to make exercising these rights straightforward.

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, free of charge for the first request. Just email us at contact@tanteluryvos.com with "Data Access Request" in the subject line.

Correct Inaccurate Information

If something we have on file is wrong, let us know. We'll update it promptly. You can often make these changes yourself through your account settings.

Delete Your Information

You can request deletion of your personal data. We'll comply unless we need to retain it for legal reasons, such as financial record requirements or ongoing program completion verification.

Object to Processing

If you believe we're processing your information inappropriately, you can object. We'll review your concerns and either stop the processing or explain why we must continue.

Opt Out of Marketing

Every marketing email includes an unsubscribe link. Click it, and you're off the list within 48 hours. You'll still receive essential program-related communications.

Data Portability

Want to take your data elsewhere? We'll provide your information in a commonly used, machine-readable format when technically feasible.

Security Measures

We take data protection seriously, though no system is completely impenetrable. Here's what we do to keep your information secure:

• Encryption: All data transmission uses TLS encryption, and sensitive stored data is encrypted at rest
• Access Controls: Staff access to personal information is limited based on role requirements
• Regular Audits: We conduct quarterly security reviews and vulnerability assessments
• Secure Infrastructure: Our hosting providers maintain ISO 27001 certification
• Password Protection: User accounts require strong passwords and support two-factor authentication
• Incident Response: We have protocols for detecting and responding to potential breaches

If a data breach affects your personal information, we'll notify you within 72 hours as required by Australian law, along with steps we're taking to address the issue.

Data Retention

We don't keep information longer than necessary. Different types of data have different retention periods:

• Active Accounts: Retained while you're enrolled in programs plus seven years for educational records
• Financial Records: Kept for seven years to comply with Australian tax law
• Marketing Communications: Deleted within 90 days of unsubscribing
• Technical Logs: Retained for 12 months for security and troubleshooting
• Inactive Accounts: Archived after three years of no activity, deleted after seven years

When we delete data, it's gone from our active systems. Backup copies are overwritten during regular backup cycles, typically within 90 days.

Children's Privacy

Our services target adults interested in budget planning education. We don't knowingly collect information from anyone under 18 without parental consent. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.

International Data Transfers

Your information is primarily stored on servers located in Australia. Some service providers operate globally, which means data might be processed in other countries. When this happens, we ensure appropriate safeguards are in place through standard contractual clauses and verification of adequate data protection standards.

For users outside Australia accessing our platform, please understand that by using our services, you're agreeing to the transfer of your information to Australia where our primary operations are based.

Cookies and Tracking

We use cookies and similar technologies to make our platform work properly and improve your experience. Here's what's running:

Essential Cookies

These keep the website functioning. They remember your login status, language preferences, and security settings. You can't turn these off without breaking basic functionality.

Analytics Cookies

These help us understand which content is useful and where people get stuck. We use this to improve the learning experience. You can opt out through your browser settings.

Preference Cookies

These remember your choices, like video playback settings or font size adjustments. Makes repeat visits more convenient.

Most browsers let you control cookies through settings. Blocking all cookies might affect your experience on our platform, but you have that choice.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a notice on our website for at least 30 days.

The "Last Updated" date at the top shows when the current version took effect. We recommend checking back periodically, especially if you haven't logged in for a while.

Australian Privacy Principles Compliance

This policy aligns with the 13 Australian Privacy Principles outlined in the Privacy Act 1988. We're committed to open and transparent handling of personal information, collecting only what's necessary, ensuring data quality and security, and respecting individual rights to access and correction.

If you believe we've breached the Australian Privacy Principles, you can lodge a complaint with us first. If you're not satisfied with our response, you have the right to complain to the Office of the Australian Information Commissioner.